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1. OVERVIEW

At OBAA Import and Export Co., Ltd., we strive to ensure that every customer is completely satisfied with their purchase from www.scandiparty.com.
This Fulfillment Policy explains our procedures for order processing, shipping, cancellations, returns, and refunds.

By placing an order with us, you agree to the terms outlined below.

2. ORDER PROCESSING

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

If there is any delay or issue with stock availability, we will notify you immediately by email.

3. SHIPPING & DELIVERY

  • We ship to most countries worldwide.

  • Delivery times vary depending on your location and the shipping method selected at checkout.

  • Estimated delivery time: 7–15 business days.

  • We are not responsible for delays caused by customs, incorrect addresses, or courier issues beyond our control.

For full details, please refer to our Shipping Policy.

4. CANCELLATIONS

You may cancel your order within 24 hours of purchase if it has not yet been shipped.
To request a cancellation, contact us at post@scandiparty.com with your order number.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure below.

5. RETURNS & EXCHANGES

We accept returns in the following cases:

  • You received the wrong item.

  • The item arrived damaged or defective.

  • You are not satisfied with the product (subject to conditions below).

Conditions for Return

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Personalized or clearance items are not eligible for return unless defective.

Return Process

  1. Contact us at post@scandiparty.com to request a return authorization.

  2. Include your order number, photos (if applicable), and reason for the return.

  3. Once approved, you will receive instructions on how to ship the item back.

  4. The customer is responsible for the return shipping cost unless the return is due to an error on our part.

6. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.

Refunds are not issued for:

  • Items returned without prior authorization

  • Items damaged due to misuse or neglect

  • Shipping fees (unless the return is due to our mistake)

Partial refunds may be granted for items not in original condition, or with missing parts not due to our error.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a defective or damaged product, please contact us within 7 days of delivery with clear photos of the issue.
We will offer a replacement or refund based on your preference and stock availability.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund yet, please check your bank account again, then contact your credit card company or payment provider.
If you still have not received it after 10 business days, please contact us at post@scandiparty.com.